Avaya Customer Interaction Express 1.0, User Manual

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164 User Manual CIE 1.0 System Administration
PBX configuration
You must configure the following settings for the I55 PBX.
• You must configure the CIE server as a digital subscriber (DITN) with the ETSI,0 protocol.
• Enable the Telephony (TLP) and Data (DAT) services.
• Both B-channels must be enabled.
• Configure the digital subscriber. Configure the BCAG access. Write down the number. You need the
number for installing the CIE server.
Measures to prevent the PBX from connecting to the data network and vice
versa
The CIE server is connected to the PBX using one or more S0 interfaces. The connection from the CIE
server to the BCAG is established using a code with the BCA. This establishes the data connection
necessary for operating the CIE system.
If not all B-channels of the S0 interfaces are busy or are not busy all the time, the potential exists for them
to be misused.
To prevent misuse, take the following precautions.
Prevents connections
Action from PBX to
the data
network from the data
network to the
PBX
Configure all S0 interfaces in the PBX for all "full restricted"
services. Yes Yes
Specify a separate dial group for the S0 interface that contains
only the BCA dial selector. No Yes
Create the traffic prevention to allow S0 interfaces to connect
only to the BCAG. Yes Yes
Set up the S0 interface numbers so they cannot be reached using
dial evaluation(s). Yes No