Avaya Customer Interaction Express 1.0, User Manual

Page: 177 / 344

Starting Voice Control for the first time
Edition: 1.1 03/08/2007 177
Connecting to the PBX
The Voice Control server is connected to the PBX via the CHAP and QSIG IP adapter.
Special aspects
Voice Control has the following special aspects.
• Voice Control can reject a script start.
• No telephony elements that affect the connection can be used with scripts of the type
Announcement and Welcome announcement because calls cannot be routed.
• Voice Control rejects calls if all available ports are busy.
Voice Control -Server Reads licenses (licenses for the ports are allocated)
Connects to the database and reads data
Connects to CHAP
Creates scripts and endpoints
Creates audio ranges (TTS, ASR)
Connects to the task server
Kernel -
Vectors -
Activate CallFlow-Set -
Action in the CIE system
(Starts) Voice Control reaction