Avaya Customer Interaction Express 1.0, User Manual

Page: 117 / 344

Connecting to ACM (Avaya Communication Manager)
Edition: 1.1 03/08/2007 117
Setting up one or more signaling groups
Protocols, specific signaling methods and the hardware assignment or logical assignment (for H.323 the
two end points of the IP connections) are configured in the signaling group.
Commands
add signaling group x (creates a new signaling group)
change signaling group (to edit an existing signaling group)
Settings
You must change the following settings.
Leave Max number of NCA TSC and Max number of CA TSC set to 0.
Leave Trunkgroup for NCA TSC blank.
Setting Setting Explanation
Trunk Group for
Channel Selection
6 You can only enter this value once the trunk group has
been created (see also Setting up a trunk group).
1. Without saving this entry the first time.
2. Create the trunk group.
3. Open the signaling group.
4. Enter and save the value for the trunk group.
Supplementary Service
Protocol
b b for QSIG
Near-end Node Name porcr For an S8300, enter procr.
For an S8500/S8700, enter the corresponding CLAN
module.
Far-end Node Name ccsacm4 Specifies the server name (CHAP is installed) of the end
point.
Press F5 for help.
Near-end and Far-end
Listen Port
1720 The default setting is 1720. You can only use this port
once, however. Press F5 to display the valid ports in the
status line. The port numbers for Near and Far must not
be the same, e.g. Near port: 6700 Far port 6701.
Far-end Network
Region
1 1 corresponds to the PBX settings. If the PBX uses other
settings for the Codec (such as G.711 alaw), you must
set up a separate group.
Calls Share IP Signaling
Connection
y -
Direct IP-IP Audio
Connections
n Avaya recommendation for call center solutions.
IP Audio Hairpinning n Avaya recommendation for call center solutions.