Avaya Customer Interaction Express 1.0, User Manual

Page: 201 / 344

Starting Voice Control for the first time
Edition: 1.1 03/08/2007 201
Installing existing speech recognition software (ASR)
If you are using an earlier version of Voice Control (TIVA) and want to upgrade it but use an earlier version
of the speech recognition software, note the following:
OSR1
The manufacturer has not released the software for Windows Server 2003 (prerequisite for Voice
Control ).
Speechpearl
The licenses for Speechpearl are tied to the PC's hardware. If you do not have a separate server for the
licenses and change the hardware for
Voice Control , you must upgrade the licenses to the hardware of
the new PC. Consult your sales partner.
Installing Speechpearl
To install Speechpearl for Voice Control , follow these steps.
1. Insert the Tiva 2.2 CD in your CD-ROM drive.
2. Open the ASR_TTS\asr_runtime_basics\install directory on TIVA CD3 and start setup.exe . Follow
the instructions and accept the default settings.
3. If you reinstall the License Manager on another PC, open the ASR_TTS\asr_runtime_basics\
LicMgr\install directory on TIVA CD3 and start setup.exe .
4. Copy the license.dat file provided by the manufacturer to [INSTALLDIR]\lmgr\system (default C:\
Philips\lmgr\system).
5. To install the individual languages, open the ASR_TTS\asr_runtime_xxx\xxx language\install
directory on the TIVA CD3 (xxx stands for the language) and start setup.exe .
6. Restart the computer.
7. In Start - All Programs - Avaya - CIE - Voice Control, select Activation of Languages and
activate the required languages (see also: Configuring languages in Voice Control ).
8. Restart Voice Control .