Avaya Customer Interaction Express 1.0, User Manual

Page: 213 / 344

Starting Voice Control for the first time
Edition: 1.1 03/08/2007 213
Configuring Voice Control when connecting to an I55
The following procedure describes how to configure a VU and use it in the CIE system.
For more information, see the I55 PBX documentation.
Configuring the VU
You configure VUs in the Contact Center User Interface application. Proceed as follows:
1. Select the Administration tab on the left and the select Configuration .
2. Click the Voice Unit tab. To create a new VU, click Create .
3. The Voice Unit Configuration dialog opens.
4. Enter the following settings.
5. Click Ok to confirm your settings.
Setting Explanation
Name Specifies the name of the voice unit. You can use 28 alphanumeric characters,
maximum.
PBX You can choose between Voice Control and <External>.
If you select <External>, you must specify the connection type.
Type You can choose between Voice Control and <External>.
Interface version Specifies the version of the interface protocol. You must enter 1.070 for Voice
Control .
Host Specifies the host name of the voice unit. You can also use the IP address.
TCP port. no. Specifies the TCP port number of the voice unit. We recommend using 54321
as the port number. If you change the port number, you must restart
Voice
Control .
Mail server Specifies the host name of an SMTP-capable mail server. Voice Control uses
this mail server to send emails.
Default script Specifies the default script. If an error occurs, Voice Control starts this script.
Line allocation Select the numbers of the channels used to connect Voice Control and the
PBX.