Avaya Customer Interaction Express 1.0, User Manual

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316 User Manual CIE 1.0 System Administration
Improving database access time
Data changes made in the database tables causes the database access time to increase over time. This
is particularly true for reporting table access. To counteract this performance loss, we recommend that you
update the index reporting at regular intervals.
Interval recommendation
When you first install a CIE system, we recommend a weekly interval. From experience, we know that in
general, many changes and reconfigurations are made in a new CIE system.
After this time, it is sufficient to update the index reporting at intervals of every four weeks to three months.
The interval depends on the amount of data. A longer interval is sufficient for smaller data quantities.
Note
This process can take several hours for large quantities of data.
Procedure
1. Start ISQL in a command prompt (DOS box). Enter the following commands.
isql -U sa -P password
1>use cc
2>go
2. To update the index reporting, enter the following commands.
1> exec UpdateStatistics
2> go