Avaya Customer Interaction Express 1.0, User Manual

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266 User Manual CIE 1.0 System Administration
SMS gateway
The SMS gateway lets you send and receive text messages (SMS messages).
License
You need a valid license for the SMS gateway.
Terminals
SMS Business (GSM 03.38, 03.40 & 07.05)
Messages are received and sent by default using GSM modules (cellular engines):
• Siemens M20 Terminal (GSM 900 MHz) or
• Siemens MC35/TC35 Terminal (Dualband)
Devices have an integrated SIM card reader, and any commercially available SIM card can be used.
Devices are connected to the serial interface of the host PC:
• M20 [ D1, D2
• MC35/ [ D1, D2, e-Plus
For more information on terminals, see the manufacturer's documentation.
Note
Note the following when using Siemens terminals.
Since GSM modules can technically only send and receive using one telephone number with their SIM
card, a unique assignment for a received SMS message is only possible with a correct address within the
message. SMS messages sent to an agent begin with the following address:
"@<extension>"
Example: @348
Otherwise the text message is delivered to the entered text message postmaster.