Avaya Customer Interaction Express 1.0, User Manual

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26 User Manual CIE 1.0 System Administration
CIE database access rights and security
An CIE system uses a relational database from the internationally renowned manufacturer Sybase. The
access rights and security features of the database are regulated by the implemented user administration
of Sybase.
Access for installation and updates
For access to the database used, the CIE system uses a user created by the Sybase administration. For
installation and update procedures, the system uses the Sybase administrator for access. Access to the
database and its data is only given to this user, using the corresponding passwords.
Security provided by the Reporting and Realtime Information servers
Within the database, the CIE system works with identifiers. These identifiers can only be assigned to
readable user names in a database table.
CIE reporting data are saved in the CIE database in coded form as basic values. Only the SG server CIE
process can evaluate these basic values using programmed algorithms and generate readable reporting
data from them.
Access in the CIE UI
Access to reporting generation is controlled using the CIE user interface and its user authorizations. You
must have a user ID and a password for that user ID to access the UI. Additional privileges control which
reporting types can be filled by which content by the user. Authorizations and privileges are assigned when
you configure the CIE system.
Further security for the data is offered by the implemented "Four-Eye Principle". This principle allows
access to reporting data only when two passwords are entered. This enables works councils and other
employee representatives to fulfill their rights.
More information on Sybase security
For more information on Sybase and security, see:
http://www.sybase.com/products/informationmanagement/adaptiveserverenterprise/datasecurity