Avaya Customer Interaction Express 1.0, User Manual

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134 User Manual CIE 1.0 System Administration
Calling number manipulation
The code numbers for external OUTCC were set up as call type pubu (public unknown), and thus it is
possible use public-unknown-numbering in the ACM to configure how it behaves with the calling number
(also CPN calling party number).
There are three options for configuration.
Option 1
You configure nothing for the relevant subscribers (extensions). In this case, the CPN is always completely
suppressed.
Option 2
The CPN of the subscriber (agent) can be displayed.
You must make an appropriate entry for each extension (ranges are possible) and each trunk.
Example: For all 18xx subscribers, a four-digit CPN (subscriber number) is transferred for trunks 1 and 10.
Option 3
The CPN can be manipulated for one or more subscribers.
In this example, the prefix 19812 is added for subscriber 1311 when he uses an exchange via trunk 10.
Because a limit of 5 digit places (CPNLen) was set, only these 5 digits are forwarded. In the background
with 19812, the topic of agent 1311, for example, is forwarded as a CPN.
Note
These settings are customer-specific, and you must modify them on a case-by-case basis.