Avaya Customer Interaction Express 1.0, User Manual

Page: 113 / 344

Connecting to ACM (Avaya Communication Manager)
Edition: 1.1 03/08/2007 113
Displaying telephones
We recommend restricting the configured telephones for call center operation by numbers, thus assigning
them unique identifiers.
To display the configured telephones, follow these steps.
1. ASA is started. Click Start Emulation . Under Command , you can enter the required
commands.
2. Commands:
Command: list station (shows a list of all telephones)
Command: list station 100 count 10 (shows a list with ten telephones beginning with the number 100)
Testing
If you know the numbers of the telephones, you can test the function. You do not need a configuration to
do so.
Prerequisite
The ACM PBX driver must be installed.
Testing
To make sure the telephones function, use the TSTest32 application. This application is installed with the
TSAPI driver.
Call
Proceed as follows:
1. Click Start - Programs - Avaya - Tools - TSTest32 . The Telephony Services Text application
appears.
2. Select the server. Servers are named according to the following convention:
Manufacturer#PBX#Service#AESServer
Example: Avaya#ACMSTUTTGART#CSTA#STUTTGARTCTI
3. Under Make Telephone Call , enter the From and To numbers.
4. Click Dial .
5. If the call was successful, the following message appears: Call successfully originated. Dismiss
this message box to terminate call .
Application for errors
If an error occurs, you can track the messages using the Telephony Service Spy for Win32 application.
This application is installed with the ACM PBX driver.