Avaya Customer Interaction Express 1.0, User Manual

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254 User Manual CIE 1.0 System Administration
Step 1: email settings
Start the user interface. You must be logged in as the user Service. Proceed as follows:
1. Start the Configuration module.
2. In the Service menu, select Email settings . Enter the following settings.
3. Click OK to save your settings.
5. Creating a task flow set Task flow editor module
Topic – agent group connection
6. Publishing the UMR
domain
UMR Administrator module
Local accepted DNS domains
7. Setting up POP3 or
IMAP4
UMR Administrator module
C3000 POP3 IMAP4 client
8. Sending email Example
9. Working as an agent WebClient
Step Action Note
Settings Comments
UMR Domain Enter the agent and topic domain. In the UMR Administrator module,
Local accepted DNS domains , enter the domain.
Example: company.com
Prefix for ticket ID You can enter a prefix for a ticket ID. If you enter a prefix, this prefix is
displayed in front of the ticket ID in the subject line of email replies or
forwards.
Postfix for ticket ID You can enter a postfix for a ticket ID. If you enter a postfix, this postfix is
displayed following the ticket ID in the subject line of email replies or
forwards.