Avaya Customer Interaction Express 1.0, User Manual

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294 User Manual CIE 1.0 System Administration
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11. The distribution recipient (e.g. Support ) is created.
12. Double-click on the distribution group that has just been set up (e.g. Support (type: distribution group
- Universal)) or
Using the right-hand mouse button click on the distribution group that has just been set up and in the
pop-up menu click on
Properties .
13. The Properties window appears.
14. Click on the General tab .
15. In the E-mail field, enter an e-mail address. This must correspond with the topic in CIE, e.g.
support@company.com
16. Click OK .
You have now set up the topic.
Include the contact as a member in the distribution group
1. Open the distribution group, by double-clicking on it or by clicking on it with the right-hand mouse
button and by selecting Properties from the pop-up menu. The Properties window appears.
2. Click the Members tab.
3. Click the Add button.
4. Click Advanced and then on Find Now. Select one or several contacts. A multiple selection is
possible here. Click the Add button and then click OK .
5. You return to the Properties window. Click OK .
You have now included one or several contacts as member(s) in the distribution group.
UMR Administrator configuration: Enter subdomain
1. Open the application UMR Administrator.
2. Click Components .
3. Click the + in front of the computer and click C3000 SMTP Connector .
4. The C3000 SMTP Connector tab appears.
5. Under Local accepted DNS domains enter the subdomain created above (e.g. umr.support.com )
and click the Add button.
6. The subdomain appears in the list of domains.
7. Click Save .
You have now entered the subdomain in UMR Administrator.