Avaya Customer Interaction Express 1.0, User Manual

Page: 255 / 344

Setting up UMR
Edition: 1.1 03/08/2007 255
Step 2a: Setting up a topic - SMTP variant
Once you have configured the email settings, set up a topic. Proceed as follows:
1. The Configuration module is open. Click the Topic tab.
2. Click Create . The Topic - Create dialog opens.
3. Enter a name for the topic, Info1 in the example.
4. As the task type, select Email .
5. Click the Email tab.
6. Set the options and values as required.
7. Click Details . The email address of the topic consists of the name and domain (email settings).
8. Set the required options and enter additional information. SMTP is selected as the default protocol.
9. Click OK .
10. Click OK to save your settings.
Step 2b: Setting up a topic - POP3 variant
Note when using the POP3 protocol
When you use the POP3 protocol, messages are retrieved from the inbox folder (source) and then deleted
from the inbox folder (source).
Setting up the topic
Once you have configured the email settings, set up a topic. Proceed as follows:
1. The Configuration module is open. Click the Topic tab.
2. Click Create . The Topic - Create dialog opens.
3. Enter a name for the topic, Info1 in the example.
4. As the task type, select Email .
5. Click the Email tab.
6. Set the options and values as required.
7. Click Details . The email address of the topic consists of the name and domain (email settings).
Continued on next page