Avaya Customer Interaction Express 1.0, User Manual

Page: 114 / 344

114 User Manual CIE 1.0 System Administration
Setting up the IP tie line
This topic explains how to set up an IP tie line in the ACM PBX for a call center system. Setup is described
using examples. Note the prerequisites for the examples. In your case, some of the settings may vary from
the settings used in the example, such as the name of your PC.
QSIG is used as a lower level protocol on the H.323 connections.
IP tie lines for IP topics, queues and Voice Control (VC)
You set up IP tie lines for IP tie lines (trunk group), queues and Voice Control (VC). Setup is described in
the following. Setup in the ACM and CHAP is identical, but the general conditions differ.
IP topics
The number of topics restricts the number range. The number of channels can be greater than the number
of topics. It depends on the possible number of calls, for example the maximum number of exchange lines.
Example:
You want to use a maximum of 10 topics and you have 120 exchange lines. You must restrict the code
range to one available digit (e.g. 1981x) and enter 120 channels in the trunk group.
Queues
The code range must be exactly the same size as the number of possible channels.
Example:
You want to use 100 queues. You must use at least 2 available digits in the code range (e.g. 197xx) and
set up 100 channels in the trunk group.
Voice Control (VC)
The code range must be exactly the same size as the number of possible channels.