Avaya Customer Interaction Express 1.0, User Manual

Page: 301 / 344

Setting up UMR
Edition: 1.1 03/08/2007 301
Enabling SMTP on Domino server
Complete the following steps:
1. In Lotus Domino Administrator in the directory tree go to Messages Æ Configurations .
2. Select the current server and click the Edit Configuration button.
3. Click the Router/SMTP tab.
4. Click the arrow under SMTP used when sending messages outside of the local Internet domain .
5. A window with a list of keywords appears.
6. Select Enabled and click OK .
7. Click Save & Close . The Domino server has now been enabled for SMTP.
Setting up a new group
• Create new group, type: Mail only
• Member: Enter UMR topic (e.g. support@company.umr) and where applicable Set up Notes
member
• Enter Internet address, on which messages are received (e.g. support@company.com)
It is sensible to set up a dedicated group for each topic.
Complete the following steps:
1. Click the Persons and Groups tab in Lotus Domino Administrator.
2. In the directory tree go to domain directory and then to Groups .
3. Click the Add Group button.
4. Click on the Basics tab.
5. Under Group Name enter a name for the group (e.g. UMR). This group will subsequently receive
e-mails from the Internet.
6. Click the arrow under Group type .
7. A window with a list of keywords appears.
8. Select Mail only and click OK .
9. Under Members enter a topic directly into the field (e.g. support@company.umr ). You must also
set this topic up in CIE. In C3000 you must set up this domain in the C3000 SMTP Connector on the
SMTP-Connector tab (e.g.
company.umr ).
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