Avaya Customer Interaction Express 1.0, User Manual

Page: 261 / 344

Setting up UMR
Edition: 1.1 03/08/2007 261
Configurations in the UMR Administrator
If you work only with emails in the CIE system, you must configure only the domain in the UMR
Administrator. You can configure the security.
If you also want to send SMS messages and faxes using the UMR application, you must complete other
configurations in the UMR Administrator.
The following rules apply for a CIE system with UMR.
• The CIE system and C3000 are constantly being synchronized.
• Topics are set up in the CIE system.
• If faxes or SMS messages are received externally through C3000, then you must define fax/SMS
settings in the UMR Administrator since fax/SMS documents are only managed in C3000.
Tabs in the UMR Administrator for UMR
After you set up UMR, the UMR Administrator contains the following tabs:
• User tab
• UMR topics/domains tab
• Cover sheets tab
• Security tab
• Documents tab
• Archive/Delete tab
User tab
The following table display shows the settings on the User tab.
Field Explanation
First name Field is grayed. The first name is copied from the CIE.
Last name Field is grayed. The last name is copied from the CIE.
Email Field is grayed. The email address is copied from the CIE.
Email reply address Field is grayed. The email address is copied from the CIE.
Telephone/SMS extension Enter the extension at which SMS messages enter UMR.
Mobile number Shows the number of the mobile telephone.
FAX extension This is the extension, on which fax messages come into C3000.