Avaya Customer Interaction Express 1.0, User Manual

Page: 85 / 344

Installing the client components
Edition: 1.1 03/08/2007 85
Installing the client components
Important information
Please observe the following notes before you start the installation.
Operating system
Please note that the following instructions describe the installation for the Microsoft® Windows XP
operating system.
Do not replace files manually
To ensure the version is updated, you must not manually replace files (such as EXE files). This causes
errors when you update a version. Once you change a version manually, you can no longer update it
automatically.
For further information, please refer to the following topics:
• “Refreshing views” on page 99
• “Changing the settings” on page 99
• “Uninstalling components” on page 99
Which client components are provided?
The Contact Center Client Package contains the following components.
• Base components
• License Client
• User Interface
• Update Client
• User Interface Locales
Client on CIE server
You can also install the client components on a CIE server. Use the User Interface only for the
configuration. If you are using Realtime Information and Reporting as clients on the CIE server, the
Processor performance is used unnecessarily for these features.