Avaya Customer Interaction Express 1.0, User Manual

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274 User Manual CIE 1.0 System Administration
Preselection You can also configure special special dialing options for billing charges
using the PBX. The entered dial string is used instead of the destination.
You can enter normal dial characters (numbers, * , #) and a few special
keywords, which are replaced by the contents of fields in the C3000
database.
You can use the following keywords:
%PIN%
The PIN of the employee who created the job.
%KST%
The cost center of the employee who created the job.
%NST%
The extension of the employee who created the job.
%ZNR%
The destination of the job.
Example: 67%NST%1%ZNR%
Naming service global
doubledial blocking
Enter the name server for global doubledial blocking. This activates global
doubledial blocking.
Doubledial blocking means: the system only dials the number for a job
once. Global doubledial blocking runs on a central PC and is responsible for
all fax gateways. The doubledial blocking server in the central C3000
system stores a list of numbers on the PC running the service. The list
includes all numbers that are blocked automatically. The list of numbers is
not permanently stored in a file or database. Make sure this service is only
installed once.
All fax gateways check the destinations of their jobs to prevent a number
from being called twice at the same time. For each job, the fax gateways
check whether the normalized destination is already in use. The job is either
set to repeat or the destination is entered. The number is enabled again
once the job is complete.
The fax gateways refresh the status of a number within 60 seconds.
Otherwise the service enables the number after 60 seconds.
If this service cannot be reached, doubledial blocking on the local gateway
is used.
Activate doubledial
blocking
Use this option to activate doubledial blocking. Activating doubledial
blocking prevents the same destination from being dialed simultaneously on
different channels.
Default: selected
Always generate
message
This option lets you define whether a C3000 message is created for
messages for which no data is received (fax transmission failed or fax
extension called).
If you select the checkbox, a message is always created.
If you clear the checkbox, messages are created only when data is
received.
Default: selected
Setting Comments