Avaya Customer Interaction Express 1.0, User Manual

Page: 149 / 344

Connecting to ACM (Avaya Communication Manager)
Edition: 1.1 03/08/2007 149
21. Click OK .
22. Click OK .
23. Click OK .
24. You must configure the CHAP adapter line for each IP tie line (IP topics, queues and/or Voice
Control) assigned to this CHAP. If you configure a second CHAP adapter line, you must make all the
necessary settings.
Configuring telephones
Note
The PBX and CIE are not synchronized automatically.
Configure
To configure telephones, follow these steps.
1. The Configuration module is open. Click the Telephone tab.
2. Click Create .
3. Select a PBX. Click OK .
4. Enter the start no. and end no. for the agent telephones that are used with the ACM and CIE.
5. Click OK .
Checking the function
To test the queues, you need a simple task flow set with a topic, an agent group, an agent and a queue.
AreaCode Specifies the area code (4532 for Bargteheide).
PrefixNumber Specifies the number of the PBX without extensions (example: 269 for
Comergo Bargteheide)
AccessCode Specifies the external line codes in the PBX, separated by commas
(e.g. 0,9).
Settings Explanation