Avaya Customer Interaction Express 1.0, User Manual

Page: 293 / 344

Setting up UMR
Edition: 1.1 03/08/2007 293
Seting up a contact
You set up a dedicated contact for each topic.
1. Open ADS:
Start Æ Programs Æ Microsoft Exchange Æ Active Directory Users and Computers .
2. Click on the domain e.g. company.com in the console structure
3. Using the right-hand mouse button click on Users and in the pop-up menu click on New Æ Contact .
4. Enter the name of the contact in the Last name field.
5. Use the default setting (activated check box: Create an Exchange e-mail address .
6. Click the Modify button.
7. Select SMTP address as the e-mail address type and click OK .
8. In the e-mail address field enter a UMR address, e.g. support@umr.company.com and click OK .
The user whose e-mail address is being used must be a C3000 user.
9. Click Next .
10. Click Finish .
The contact has now been set up.
Setting up a distribution group
1. Open ADS:
Start Æ Programs Æ Microsoft Exchange Æ Active Directory Users and Computers
2. Click on the domain e.g. company.com in the console structure.
3. Using the right-hand mouse button click on Users and in the context menu click on New Æ Group .
4. Under Group type select the option Distribution [.
5. Under Group scope select the Universal option.
6. In the Group name field, enter a group name (e.g. Support).
7. Click Next .
8. In the next window accept the default settings (enabled control box: Create an Exchange e-mail
address .
9. Click Next .
10. Click Finish .
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