Avaya Customer Interaction Express 1.0, User Manual

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158 User Manual CIE 1.0 System Administration
Connecting to L02
You can also use a PBX with L02. Pay attention to the prerequisites, restrictions and especially the
procedure and configuration settings.
For security reasons the kernel process (CIE server) and L02 PBX are connected using SSL.
In L021 and later you can have more than one TCP/IP connections (2 is a good idea).
Prerequisite
A PBX with L02 must have a connection with the customer network. The ACB requires an IP address in
the customer network. The CIE server accesses the PBX with L02 using TCP/IP.
For multi-module PBXs the ACB is used with IVL as TCP/IP access.
Configuring the PBX in the user interface
To connect a PBX you must configure the PBX in the Configuration module in the user interface. Please
note the underlined information in particular. Proceed as follows:
1. Start the user interface as normal. In the user interface, open the Configuration module.
2. Click the PBX tab.
3. To create a new PBX, click Create .
4. Enter the settings.
5. You must select the correct version , L02 or L021.
6. You can now edit the User name and Password fields. Enter the user name in both fields.
7. Click Access .
8. In the Host name field, enter the TCP/IP address of the ACB (IVL) (example: 128.11.141.18).
9. Change the default setting for the port. You must enter 6555 as the port .
10. Make the other settings as usual.