Avaya Customer Interaction Express 1.0, User Manual

Page: 197 / 344

Starting Voice Control for the first time
Edition: 1.1 03/08/2007 197
IVRVC Variant Voice Control (Call Center)
The voice unit (VU) is connected with the Call center server via IP. The setup of the
PBX contains a Call ID (for script selection).
IVRML Variant Voice Mail Last Redir. User (voice box)
The setup of the PBX contains the redirecting address (for mailbox selection). For a
chained call diversion, the call number of the last diverting subscriber is used.
IVRMF Variant Voice Mail First Redir. User (voice box)
The setup of the PBX contains the redirecting address (for mailbox selection). For a
chained call diversion, the call number of the first diverting subscriber is used.
If none of the variants IVRML or IVRMF is active (AOLM), no redirecting address is
sent. Both variants must not be active (AOLM).
AOLM Explanation