Avaya Customer Interaction Express 1.0, User Manual

Page: 29 / 344

Installing the server components
Edition: 1.1 03/08/2007 29
Software for the CIE server PC
You need the following software for a CIE server.
• Microsoft® Windows Server 2003 R2 32 bit Edition (English) and Update List from Microsoft®
(hotfix)
or
Microsoft® Windows Server 2003 Service Pack 1 32 bit Edition (English)
• Sybase Version 12.5.3 (the CIE setup files contain the corresponding software)
Optional software
We recommend installing the following software with a CIE system.
• Acrobat Reader to read or print CIE documentation
• Driver software (CAPI 2.0 32 bit) for ISDN card (for I55 PBXs only)
(the CIE setups files contain the corresponding software)
Proxy server
In general, a proxy server (HTTP proxy) is used to access the Internet in a company network. It is possible
to use an automatic configuration script for the LAN settings.
In order for the Web applications of the CIE system to work correctly, you must set the relevant exceptions
in the LAN settings of the browser or modify the automatic configuration script accordingly.
Consult the system administrator of your company network.