Avaya Customer Interaction Express 1.0, User Manual

Page: 215 / 344

Starting Voice Control for the first time
Edition: 1.1 03/08/2007 215
Starting Voice Control manually
If Voice Control is not started automatically as part of the Watchdog (service), you can also start it
manually.
Proceed as follows:
1. Double-click the Voice Control desktop link.
or
1. Open Start - All Programs - Avaya - CIE - Voice Control - Voice Control
Voice Control in the PBX network
Configure
A Voice Control component is permanently assigned to a PBX. You must assign an IVR script to one or
more Voice Controls.
To learn how to do so, refer to the Customer Interaction Express IVR Editor user manual or to the Online
help.
Conditions
Note the following conditions for assigning Voice Units.
• You can only assign an IVR script to Voice Units on the same PBX.
• You cannot change the PBX assigned to a Voice Unit. You cannot change the PBX in the VU
configuration dialog.
• When you delete a Voice Unit, the assignment to the IVR script is removed via the database.
• When you delete an IVR script, the assignment to the Voice Unit is removed via the database.