Avaya Customer Interaction Express 1.0, User Manual

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56 User Manual CIE 1.0 System Administration
Contact Center Reporting
Prerequisite
To install Contact Center Reporting (complete) with the task reporting server, you must install an
appropriate ODBC driver for Sybase (PCClient 12.5.3).
Installation
To install the additional components, follow these steps.
1. The guided installation is started. Select Contact Center Reporting .
2. Click Install . The Welcome dialog opens.
3. Click Next . The End User License Agreement dialog opens.
4. Select accept the terms in the License Agreement .
5. Click Next . The Choose Setup Type dialog opens.
6. Click Complete . The General Settings dialog opens. Enter the following settings.
7. Click Next . The Ready to Install dialog opens.
8. Click Install . The Installing ContactCenter Reporting dialog opens. The installation takes about a
minute. The files are copied to c:\Program Files\Avaya\Customer Interaction Express\Contact Center
Monitoring.
9. Click Finish to complete the installation.
Checking the installation
The following components are located in Start - Programs - Avaya CIE - Contact Center Statistics .
Reconstructor
Reporting Server
Task Reporting Server
Settings Comments
Host name of the
CORBA naming Service Specify the host name or TCP/IP number of the PC running the Corba
naming service. Do
not use localhost as the host name.
Port As a general rule, use the default port 2809.
Host name of Trace
system server Specify the host name or TCP/IP number of the PC running the trace
server.