Avaya Customer Interaction Express 1.0, User Manual

Page: 169 / 344

Connecting to I55
Edition: 1.1 03/08/2007 169
Changing the configuration
To change the Module Manager (Communication Manager) configuration, for example to change the
BCAG no., number of B-channels, etc., restart setup and enter the changes in the correct dialog box.
Checking the connection with the PBX
You can check whether a connection with the PBX has been established.
1. Open a command prompt (Dos box).
2. Enter the command
telnet
3. Enter the command
open <Host name> 5679
4. Use either the name or the TCP/IP address as the host name. 5679 is the port used by the
Communication Manager.
5. If there is a connection, the entries are deleted and there are no further messages.
6. If there is no connection, the following error messages may appear:
Unable to connect to host
or
Connect failed
7. In this case, check the connection and settings. Make sure the digital subscriber is using the ETSI,0
protocol.