Avaya Communication Manager, Руководство администратора, Страница: 908 / 1854

Screen Reference
Hunt Group
908 Administrator’s Guide for Avaya Communication Manager
November 2003
Priority On Intraflow
Appears if the ACD field is y and the Vector field is n.
Redirect on No Answer (rings)
Appears if the ACD field is y. Enter the maximum number of rings before a call will redirect back to the
split/skill, or to the administered VDN.
Redirect to VDN
Appears if the ACD field is y. To redirect a RONA call to a VDN instead of to the split/skill, enter the
extension number of the VDN. The administered VDN must be on-premises and must be administered on
the system. The VDN can specify a vector that will in turn route to an off-premises VDN. You cannot
enter an extension in this field if the
Redirection on No Answer (rings) field is blank. Direct Agent calls
go to the agent’s coverage path if it is administered. If not, the calls go to a VDN.
one-forced An ACD call is delivered automatically to an idle line appearance if
the agent has no other ACD call on the station, is in the
Auto-In/Manual-In (MI/AI) work mode, and an unrestricted line
appearance is available.
one-per-skill An ACD call is delivered automatically to an idle line appearance if
the agent has no other ACD call for that skill on the station, is in the
Auto-In/Manual-In (MI/AI) work mode, and un unrestricted line
appearance is available. Valid in an EAS environment and only
when the
Skill field is y.
Valid entries Usage
y/n Enter y for calls intraflowing from this split to a covering split to be
given priority over other calls waiting in the covering split queue.
Valid entries Usage
1 to 20
blank Deactivates Redirect on No Answer.
Valid entries Usage
Assigned VDN
or blank
Valid entries Usage