Avaya Communication Manager, Руководство администратора, Страница: 1417 / 1854

Feature Reference
Call coverage
Administrator’s Guide for Avaya Communication Manager 1417
November 2003
Call coverage
Call Coverage provides automatic redirection of calls to alternate answering positions in a Call Coverage
path. Call Coverage allows you to:
•
Establish coverage paths with up to 6 alternate answering positions
•
Establish redirection criteria that govern when a call redirects
•
Redirect calls to a local switch location
•
Redirect calls to a remote (off-net) location
•
Redirect calls based on time-of-day
•
Allow users to change back and forth between two coverage choices (either specific lead
coverage paths or time-of-day tables). See
Extended user administration of redirected calls on
page 1532 for more information.
Hardware requirement
The Coverage of Calls Redirected Off-Net (CCRON) generally requires call classification hardware.
Both the Call Classifier - Detector and Tone Clock/Call Classifier - Detector circuit packs provide tone
detection ports including the capability to do call classification. There are 8 ports on each circuit pack.
For countries using the USA tone plan, a Call Classifier - Detector or Tone Clock/Call Classifier -
Detector circuit pack is sufficient to provide call classification.
For countries not using the USA tone plan, the Call Classifier - Detector and Tone Clock with Call
Classifier - Tone Detector circuit packs must be configured appropriately to provide call classification.
The number of simultaneous monitored calls depends on the:
•
total amount of outbound call traffic,
•
number of call classification ports available, and
•
use of other switch applications that make use of call classification ports.
Coverage of Calls Redirected Off-Net competes with the following switch applications for ports on the
Call Classifier - Detector and Tone Clock with Call Classifier - Tone Detector circuit packs:
•
Answer Detection
•
Call Prompting
•
CallVisor ASAI
•
Multifrequency Compelled (MFC) signaling
Serious degradation of switch performance, including the inability to launch new calls, can result from an
insufficient resource of call classifier ports.