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Screen Reference
Hunt Group
Administrator’s Guide for Avaya Communication Manager 897
November 2003
ACD
Indicates whether Automatic Call distribution is used. This field cannot be set to y if, on the
System-Parameters Customer-Options screen, the
ACD field is n.
Calls Warning Threshold
Appears if the Queue field is y. Enter the number of calls that can be queued before the System flashes
the queue status (feature buttons assigned on agents phones) and the optional Auxiliary Queue Call
Warning Threshold lamp assigned to the split/skill. These lamps are lighted steadily when at least one
call is in queue and the threshold has not yet been reached.
(Calls Warning) Extension
Appears if the Queue field is y and when the Calling Warning Port and the Time Warning Port fields
are X. An extension is needed when an X is placed in Calls Warning Port . This extension can be used by
the Terminal Translation Initialization (TTI) feature to assign a port to this extension from the port itself.
Once
Calls Warning Port is assigned a valid port (either via TTI or the change hunt-group command),
then the extension is removed and considered unassigned.
Valid entries Usage
y The hunt group will function as an ACD split/skill. AUDIX hunt
groups can function as ACD splits/skills.
n This feature is not desired, even if, on the System-Parameters
Customer-Options screen, the ACD field is y. When the hunt group
is assigned as an ACD split/skill, the hunt group members serve as
ACD agents. The agents in this split/skill must log in to receive
ACD split/skill calls. If this hunt group is on a remote server
running Communication Manager and using the AUDIX in a DCS
feature, then enter n.
Valid entries Usage
1-999 and must be less than or
equal to the queue length or
blank This field must not be left blank if Calls Warning
Port is assigned a port number.
Valid entries Usage
Enter an unassigned extension. This field may not be blank.