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Handling Incoming Calls
Setting up Advanced Call Coverage
168 Administrator’s Guide for Avaya Communication Manager
November 2003
Defining coverage for calls redirected to
external numbers
You can administer the system to allow calls in coverage to redirect to off-net (external) or
public-network numbers.
Standard remote coverage to an external number allows you to send a call to an external phone, but does
not monitor the call once it leaves your system. Therefore, if the call is busy or not answered at the
external number, the call cannot be pulled back to the system. With standard remote call coverage, make
the external number the last coverage point in a path.
With newer systems, you may have the option to use the Coverage of Calls Redirected Off-Net feature. If
this feature is active and you use an external number in a coverage path, the system can monitor the call
to determine whether the external number is busy or does not answer. If necessary, the system can
redirect a call to coverage points that follow the external number. With this feature, you can have a call
follow a coverage path that starts at the user’s extension, redirects to the user’s home phone, and if not
answered at home, returns to redirect to their voice mail box.
The call will not return to the system if the external number is the last point in the coverage path.
To use a remote phone number as a coverage point, you need to define the number in the Remote Call
Coverage Table and then use the remote code in the coverage path.
Instructions
For example, to add an external number (303-538-1000) to coverage path 2:
1
Type change coverage remote and press
ENTER
.
The Remote Call Coverage Table appears.
2
Type 93035381000 in one of the remote code fields.
If you use a digit to get outside of your network, you need to add the digit before the external
number. In this example, the system requires a ‘9’ to place outside calls.
3
Be sure to record the remote code number you use for the external number.
In this example, the remote code is r01.
REMOTE CALL COVERAGE TABLE
01: 93035381000_____ 16: ________________ 31: ________________
02: ________________ 17: ________________ 32: ________________
03: ________________ 18: ________________ 33: ________________
04: ________________ 19: ________________ 34: ________________
05: ________________ 20: ________________ 35: ________________
06: ________________ 21: ________________ 36: ________________
07: ________________ 22: ________________ 37: ________________
08: ________________ 23: ________________ 38: ________________
09: ________________ 24: ________________ 39: ________________
10: ________________ 25: ________________ 40: ________________
11: ________________ 26: ________________ 41: ________________
12: ________________ 27: ________________ 42: ________________
13: ________________ 28: ________________ 43: ________________
14: ________________ 29: ________________ 44: ________________
15:________________ 30: ________________ 45: ________________