Avaya Communication Manager, Руководство администратора, Страница: 196 / 1854

Handling Incoming Calls
Managing Hunt Groups
196 Administrator’s Guide for Avaya Communication Manager
November 2003
Instructions
To set up our helpline queue:
1
Type change hunt-group n and press
ENTER
, where n is the number of the hunt group to change.
In our example, type change hunt-group 5. The Hunt Group screen appears.
2
In the Queue field, type
y
.
3
In the
Queue Length
field, type the maximum number of calls that you want to wait in the queue.
In our example, type
10
.
4
In the
Calls Waiting Threshold
field, type the maximum number of calls that can be in the queue
before the system flashes the queue status buttons.
In our example, type
5
.
5
In the
Time Warning Threshold
field, type the maximum number of seconds you want a call to
wait in the queue before the system flashes the queue status buttons.
In our example, type
30
.
6
Press
ENTER
to save your changes.
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HUNT GROUP
Group Number: 4__ ACD?
Group Name: internal helpline____________ Queue?
Group Extension: 1200____ Vector?
Group Type: ucd-loa Coverage Path: ____
TN: Night Service Destination: _____
COR: MM Early Answer?
Security Code: ____
ISDN Caller Disp: ________
Measured: ________ Supervisor: Extension: ____
Controlling Adjunct: ____
Multiple Call Handling: __________
Objective: ____
Queue Length: 10
Calls Warning Threshold: 5 Calls Warning Port: __