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Feature Reference
Priority Calling
Administrator’s Guide for Avaya Communication Manager 1643
November 2003
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Attendant intrusion
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Security violation notification
The system generates the call waiting ringback tone that a single-line telephone user hears even if the
user is active on a call. In contrast, the system does not generate the pattern for a multiappearance
telephone if there are no idle call appearances. In this case the caller hears busy tone. However, the
system does generate the pattern if the telephone has an idle call appearance, including the one reserved
for call origination.
Interactions
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Abbreviated Dialing
If a user wants to make a priority call to a number in an abbreviated dial list, the Priority Calling
access code and the AD code must be programmed on one button. If a user attempts to use
Abbreviated Dialing (either by button or FAC after dialing the Priority Access Code, the system
denies the call.
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Call Coverage
Priority Calling calls do not redirect to coverage unless the caller activates Go to Cover. If the call
redirects, it remains a priority call, and the covering user receives a distinctive (default is
three-burst) ringing signal.
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Call Forwarding All Calls
Priority Calling calls (except callback calls) are forwarded, and the forwarded call remains a
priority call.
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Call Vectoring
The system generates intercept tone when someone attempts to activate Priority Calling toward a
VDN.
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Call Waiting
A Priority Calling call waits on an active single-line telephone even if Call Waiting is not assigned
to the telephone. The active, single-line telephone user receiving the call hears a distinctive
(default is three-burst) priority Call Waiting tone.
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Consult
A Consult call acts as a priority call and waits at a single-line telephone, even if the telephone
does not have Call Waiting Indication assigned.
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Distributed Communications System (DCS)
On a DCS tandem call to a single-line telephone, the called party does not receive priority ringing
if the caller activates Priority Calling by pressing the priority button after making a call.
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Last Number Dialed
If a priority call is to be made to the last number dialed, the Last Number Dialed button must be
used. The Last Number Dialed feature access code is not valid after Priority Calling has been
activated.
Single-line telephones (2500 series) can be administered so that distinctive signals are not
provided. In this case, 1-burst ringing is provided for priority calls.