Avaya Communication Manager, Руководство администратора, Страница: 415 / 1854

Managing Group Communications
Observing Calls
Administrator’s Guide for Avaya Communication Manager 415
November 2003
2
In the Class of Restriction screen for COR 10, type
y
in the Can Be Service Observed? field.
Anyone with class of restriction 5 now has permission to observe extensions with class of
restriction 10. To further restrict who can observe calls or be observed, you may want to create
special classes of restriction for both groups and use these classes only for the appropriate
extensions.
3
In the Station screen, assign a Service Observing button to the observer’s phone.
A service observing button permits users to switch between listen-only and listen-and-talk modes
simply by pressing the button.
4
To activate the warning tone, type y in the Service Observing — Warning Tone field on the
Feature-Related System Parameters screen.
A unique 2-second, 440-Hz warning tone plays before an observer connects to the call. While the
call is observed, a shorter version of this tone repeats every 12 seconds.
In order for users to activate service observing by feature access codes, use the Feature Access Code
screen to administer codes in one or both of the following fields:
•
Service Observing Listen Only Access Code
•
Service Observing Listen/Talk Access Code
When using feature access codes, observers must choose a mode at the start of the session. They cannot
switch to the other mode without ending the session and beginning another.
NOTE:
Feature access codes are required for remote observing.
Related topics
See Service observing on page 1668 for detailed information on service observing.