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Feature Reference
Hospitality features
1550 Administrator’s Guide for Avaya Communication Manager
November 2003
When the attendant activates the maid status mode, the system prompts the attendant to enter the room
status number (1 to 6) that they want to review. You can define these six room states on the
Hospitality
screen. Once they enter a room state, the display shows the definition of the room state and lights the
DXS lamps for every room in that state.
While the console is in maid status mode, the attendant can review another room state by entering the
room status number.
NOTE:
The attendant cannot make outgoing calls via the keypad while the console is in maid
status mode; they must return to normal mode.
Automatic Selection of DID Numbers to Guest
Rooms
Automatic Selection of DID Numbers for Guest Rooms allows you to give guests, upon check-in, phone
numbers that provide direct dial access to their room. Communication Manager automatically chooses a
number from a rotating list of available DID numbers to be assigned to a guest’s room. This provides a
measure of privacy to your guests because providing the phone number does not give away the room
number.
Callers would use a 7- to 10-digit number from outside of the hotel. For calls from inside the hotel, callers
would use either the room/extension number or the 2- to 5-digit DID number.
For example, when a check-in is done from Communication Manager (via the check-in button on the
console) or remotely via a Property Management System (PMS) system, Communication Manager
assigns a DID number to the checked-in room from a list that is assigned at the server. All calls made to
the DID number are directed to the room as if the room was called directly.
NOTE:
The following process presumes you have established a dial plan and administered all
DID numbers to their extensions (on the Station screen) as XDID station types.
Interactions
•
Coverage
XDID ports perform hunt-to before coverage. After hunting, coverage criteria for these calls is
based upon the DID, but the coverage points are based upon the hunted-to phone (room).
•
Coverage
Do not assign a Class of Service (COS) with Client Room enabled for the XDID station types.
Automatic Wakeup
Automatic Wakeup allows attendants, front desk users, and guests to request an automatic wakeup call at
a later time.
If the
Dual Wakeup
field on the Hospitality screen is y, each extension is allowed two wakeup call
requests within one 24-hour time period. If the
Room Activated Wakeup with Tones
field is y, wakeup
calls can be activated via tones that prompt users for the time they want to be called.