Avaya Communication Manager, Руководство администратора, Страница: 178 / 1854

Handling Incoming Calls
Setting up Night Service
178 Administrator’s Guide for Avaya Communication Manager
November 2003
5
In the Night Destination field, add the night destination on the listed directory phone.
In our example, type 51002.
6
Press
ENTER
to save your changes.
7
Type change console-parameters and press
ENTER
.
The Console Parameters screen appears.
8
In the
DID-LDN Only
to
LDN Night Extension
field, type n.
9
Press
ENTER
to save your changes.
10
From a phone with console permissions, dial the call forwarding feature access code, then the
hunt group’s extension, followed by the main number of AUDIX.
In our example, dial 51002.
NOTE:
You should receive the confirmation tone (3 beeps). This step is very important as calls to
the LDN night service extension do not follow coverage.
11
In voice mail, build your auto attendant with the extension of the Listed Directory Number, not
the hunt group.
The originally dialed number was the LDN. That is what Communication Manager passes to the
voice mail. In the case of the INTUITY and newer embedded AUDIX Voice Mail systems, you
can use the Auto Attendant routing table to send the calls to a common Auto Attendant mailbox.
CONSOLE PARAMETERS
Attendant Group Name: 27 character name OPERATOR
COS: 1
COR: 1
Calls in Queue Warning: 5 Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
SAC Notification? n Night Service Act. Ext.: 1234
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec):
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count: