Avaya Communication Manager, Руководство администратора, Страница: 171 / 1854

Handling Incoming Calls
Setting up Advanced Call Coverage
Administrator’s Guide for Avaya Communication Manager 171
November 2003
2
Move your cursors to Coverage Path 1 and type
t
plus the number of the Time of Day Coverage
Table.
3
Press
ENTER
to save your changes.
Now calls to extension 2054 redirect to coverage depending on the day and time that each call arrives.
Creating coverage answer groups
You can create a coverage answer group so that up to 8 phones simultaneously ring when calls cover to
the group. Anyone in the answer group can answer the incoming call.
Instructions
To add a coverage answer group:
1
Type
add coverage answer-group next
and press
RETURN
.
The Coverage Answer Group screen appears.
2
In the Group Name field, enter a name to identify the coverage group.
3
In the Ext field, type the extension of each group member.
4
Press
ENTER
to save your new group list.
The system automatically completes the Name field when you press
ENTER
.
Related topics
See Assigning a coverage path to users on page 166 for instructions on assigning a coverage path.
COVERAGE ANSWER GROUP
Group Number: ___
Group Name: COVERAGE_GROUP_
GROUP MEMBER ASSIGNMENTS
Ext Name (first 26 characters) Ext Name (first 26 characters)
1: ________ ___________________________ 5: ________ __________________________
2: ________ ___________________________ 6: ________ __________________________
3: ________ ___________________________ 7: ________ __________________________
4: ________ ___________________________ 8: ________ __________________________