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Screen Reference
Remote Access
1116 Administrator’s Guide for Avaya Communication Manager
November 2003
To ensure the security of your system, consider the following:
•
Make all remote access facilities unlisted directory telephone numbers.
•
Require users to enter a Barrier Code of at least seven random digits AND an Authorization Code
of at least 13 random digits to make network calls.
•
Make Authorization Codes nonconsecutive (random) and change them, at least, quarterly.
•
Deactivate Authorization Codes immediately if the user leaves the company or changes
assignments.
•
Assign the minimum level of calling permissions required to each Authorization Code.
•
Block off-hours and weekend remote access calling, when possible. Use Alternative Facility
Restriction Levels, if available.
•
Use a voice recording, warble tone, or no tone and avoid use of a dial tone as a prompt when the
remote access unit answers.
•
Assign the lowest possible FRL to only allow calls internal to Avaya Communication Manager.
As an additional step to ensure System security, you can permanently disable the Remote Access feature
if you do not intend to use it now or in the future. If you do decide to permanently disable the feature, it
will require Avaya Services intervention to activate the feature again.
CAUTION:
Your attempt to disable the Remote Access feature will be lost if the server running
Communication Manager is rebooted without saving translations. Therefore, execute a
“save translation” command after permanently disabling the Remote Access feature.
To assist you in maintaining the security of your system, Avaya Communication Manager provides the
status remote access command, which provides status and information on each remote access barrier code
and on the remote access feature. A sample Status Remote Access screen follows the Remote Access
screen.