Avaya Communication Manager, Руководство администратора, Страница: 1592 / 1854

Feature Reference
Line Lockout
1592 Administrator’s Guide for Avaya Communication Manager
November 2003
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Distributed Communications System (DCS)
LWC works with DCS, but only for 4- and 5-digit extension dial plans. LWC works with QSIG
for all dial plans of 3- through 7-digits.
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Expert Agent Selection (EAS)
When an EAS agent is logged into a telephone, the agent can only retrieve LWC messages left for
that agent’s login ID. To retrieve LWC messages left for that telephone, the agent must log out.
When an EAS agent is logged into a telephone, its Message lamp defaults to tracking the status of
LWC messages waiting for the telephone. However, you can assign the Message lamp to track the
status of LWC messages waiting for the agent’s login ID.
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Message Waiting Indicator (MWI)
As QSIG does not specify a standard way to light the MWI lamp upon receipt of an LWC
message, Avaya’s implementation requires systems running Avaya Communication Manager in
order to work properly.
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Vector Directory Number (VDN)
LWC messages cannot be stored, cancelled, or retrieved through VDN.
Line Lockout
Line Lockout removes single-line extensions from service when users do not hang up after receiving dial
tone or intercept tone for an administered length of time.
You can administer the system to play a special “howler” tone before locking an analog extension by
setting the
Station Tone Forward Disconnect field to busy on the Feature-Related System Parameters
screen. For the howler tone to play, an Avaya representative must also enable the Howler After Busy field
on the System Parameters Country-Options screen.
If you want the system to disconnect and optionally lock out users who have let an outgoing public
network trunk call ring for an extended period of time, you can have Avaya enable the
Disconnect on No
Answer by Call Type field, also on the System Parameters Country-Options screen.
Line Lockout occurs when:
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A user does not hang up after the other party on a call is disconnected.
The user receives the dial tone for 10 seconds and then receives the intercept tone for the length of
time administered in
Line Intercept Tone Timer on the Feature-Related System Parameters
screen. If the handset remains off-hook, the telephone is taken out of service.
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A user pauses for 10 seconds between digits while dialing.
The user receives intercept tone for 30 seconds. If the handset remains off-hook, the telephone is
taken out of service.
The out-of-service condition remains in effect until the user hangs up.
Considerations
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The out-of-service condition provided by Line Lockout does not tie up switching facilities.
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Line Lockout does not apply to multiappearance telephones.