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Feature Reference
Bridged call appearance
1392 Administrator’s Guide for Avaya Communication Manager
November 2003
— Multiappearance telephones
Coverage criteria for bridged call appearances is based entirely on the criteria of the
primary extension associated with bridged appearance. A call to the primary extension
that requires call coverage treatment follows the coverage path of the primary extension
and not the path of any of the bridged appearances. Bridged call appearances do not
receive redirection notification.
A user with bridged call appearances can activate or deactivate Send All Calls for a
principal’s primary call appearance if they are on the bridged appearance.
The primary telephone should not be a member of a call coverage group, because calls to
the primary telephone as a member of the group are not bridged.
You can administer the system so that a call can appear at a telephone as both a bridged
call and a redirected call. In this way, if the bridged user is the first coverage point, the call
redirects to that telephone when the coverage criteria are met.
If the principal is an analog telephone with a bridged call appearance on a
multiappearance telephone, an incoming call to the analog telephone that goes to coverage
terminates at a primary call appearance on the bridging user’s telephone as a coverage
call. If the bridging user is a zero primary call appearance telephone, the call cannot
redirect to the bridging user since there are no primary call appearances. Therefore, the
call redirects to the next available coverage point.
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Call Detail Recording (CDR)
If a bridging user originates or answers a call on a bridged appearance, the extension of the bridge
is recorded as the calling/called telephone. A conference or transfer by a bridging user also
appears as though it was performed by the telephone user.
On multiappearance telephones, when a call originated from a bridged call appearance on a
telephone administered for zero primary call appearance is recorded by CDR, the extension
number associated with the appearance is recorded as the calling party. A conference or transfer
by a bridged call appearance on a zero primary call appearances telephone also appears as though
it were performed by the extension associated with the appearance.
•
Call Forwarding All Calls, Call Forward Busy/Don’t Answer
Call Forwarding can be activated or canceled for the primary extension number from any bridged
call appearance of that number. When activated, calls to the primary extension number do not
terminate at the bridged call appearances, but go to the designated forwarding destination.
Bridged call appearances do not receive redirection notification of the call to the primary
extension when it is forwarded unless Ringing — Abbreviated and Delayed is administered.
•
Call Park
When a call is parked from a bridged call appearance, it is parked on the primary extension
number.
•
Call Pickup
— Single-line telephones
Calls to the primary telephone, alerting at bridged appearances of the primary telephone,
can be picked up by member’s of the bridging user’s call pickup group. This causes all
bridged appearances of the call to be dropped.
Calls ringing at a primary telephone can be picked up by members of the primary
telephone’s call pickup group. However, if the primary telephone and the bridging user’s
telephone are not in the same call pickup group, the bridging user cannot pick up calls to
other members of the primary telephone’s call pickup group.