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Feature Reference
Bridged call appearance
Administrator’s Guide for Avaya Communication Manager 1391
November 2003
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If a call terminates at a telephone on an extension number other than the primary extension
number (for example, TEG, UCD group, call coverage answer group, or DDC group extension
number), a bridged call appearance is not maintained. Therefore, the primary telephone should
not be made a member of such a group (even though administration of this is not prohibited).
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Bridged Call Appearance should not be considered a replacement for Call Coverage.
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You can administer conference tone, which, when enabled, is heard when two parties are bridged
together on an active call with a third party.
Interactions
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Abbreviated Dialing
A user, accessing Abbreviated Dialing while on a bridged call appearance, accesses their own
Abbreviated Dialing lists. The user does not access the Abbreviated Dialing lists of the primary
extension associated with the bridged call appearance.
A user cannot use an abbreviated dialing feature access code (FAC) after using a priority calling
FAC.
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Adjunct Switch Applications Interface (ASAI)
If you are using ASAI, do not administer more than 16 bridged appearances.
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Attendant Display and telephone Display
A call from the primary extension number or from a bridged call appearance of the primary
extension number is displayed as a call from the primary extension number (the call is displayed
as coming from the primary extension number regardless of which appearance placed the call).
On multiappearance telephones, the display at a principal shows the same information for a
bridged call appearance as it does for a nonbridged call. For calls to the principal’s extension
number, the display at a zero call appearance bridging telephone shows a call from the originator
to the principal with no “redirection reason” character. As telephones bridge onto the call, the
display updates to show the number of parties in the conference.
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Automatic Call Distribution (ACD)
Bridged appearances cannot be accessed via non-ACD hunt groups (although administrable).
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Automatic Callback
Automatic Callback calls cannot originate from a bridged call appearance. However, when
Automatic Callback is activated from the principal user’s telephone, the callback call rings (with
priority call distinctive ringing signal) at all bridged appearances of the extension as well as at the
principal user’s telephone. Displays at all telephones (principal and bridged users) show that it is a
callback call.
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Busy Indicator (multiappearance telephones only)
The call is placed to the resource from the first available bridged call appearance for zero primary
call appearance telephones.
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Call Coverage
— Single-line telephones
When an analog telephone is administered as a bridged call appearance, the telephone user
cannot invoke Send All Calls for the extension of their telephone. The user does not have
a send all calls button, and the call appearance is associated with another extension. When
the user dials a FAC, Send All Calls is activated for the extension associated with the call
appearance.