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Feature Reference
Call detail recording
Administrator’s Guide for Avaya Communication Manager 1477
November 2003
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Private Network Access
Private Network Access calls are recorded if CDR is assigned for incoming or outgoing tie trunks.
•
Remote Access
Remote Access calls are recorded if Remote Access is provided on a per trunk group basis
(incoming destination is the remote access number), and those trunks are administered for CDR.
The call record gives no indication that this is a remote access call, other than the trunk group
access code.
•
Ringback Queuing
Condition Code 8 is recorded for an outgoing call which is queued for a trunk before completion.
The length of time the call is queued is not recorded.
When an outgoing call is queued for a trunk and is unsuccessful (the queue times out or the
calling party does not answer the callback) a CDR record is not generated for the call.
•
Security Violation Notification (SVN)
SVN calls generate intraswitch CDR if the terminating extension is monitored. You cannot
administer the originating extension for intraswitch monitoring.
•
Service Observing
No CDR records are generated for Service Observing calls. Tandem Tie-Trunk Switching
The calling party on an incoming trunk can dial the CDR account code. The
Calling Number
field in CDR is the trunk access code for the incoming trunk group, the called number is the
number dialed.
•
Temporary Bridged Appearance
A CDR record is not affected by any second or subsequent use bridging a call.
•
Temporary Signaling Connections (TSCs)
Call-associated TSCs and TSC requests appear in the call record, provided the switch is
administered to use ISDN layouts. Non-call-associated TSCs and TSC requests generate separate
CDR records if the switch is administered to record them. In either case, the
TSC Flag
and
Packet Count
fields of the call record contain TSC data.
•
Tie Trunk Access
Tie-trunk calls are recorded if CDR is administered to record the trunk group and to record
incoming calls.
•
Transfer
If a user originates a call on an outgoing trunk and then transfers the call to another extension, the
originating extension is recorded as the calling party.
If a user receives a call on an incoming trunk and then transfers the call to another extension, the
extension that originally received the call is recorded as the dialed number.
If a user receives an intraswitch call and then transfers it to another extension, the extension that
originally received the call is recorded as the dialed number.
If call splitting is active, when a user receives or originates a trunk call and then transfers the call
to another extension, two records are generated.
Intraswitch CDR records are generated for each call to or from an intraswitch optioned extension.
For example, Station A, which is intraswitch optioned, calls Station B. Station A then transfers the
call to Station C. When either Station B or C drops, two CDR records with Condition Code 0 are
output: one for the A to B call, and the second for the A to C call.