Avaya Communication Manager, Руководство администратора, Страница: 1380 / 1854

Feature Reference
Automatic customer telephone rearrangement
1380 Administrator’s Guide for Avaya Communication Manager
November 2003
Design considerations
You can use the
list station movable
command to keep track of extensions on the move list. Once you
reach the maximum number, the switch does not allow additional extensions.
Considerations
Unless you are careful, ACTR can get in the way of your troubleshooting of phone problems. Here is how
to prevent that.
You can unplug a movable 6400 Serialized phone and plug in a maintenance replacement that does not
have move permission. If you are able to place and receive calls from the replacement phone, the problem
could be with the original phone.
To troubleshoot phone problems with a 6400 Serialized phone using ACTR, one movable phone and one
unassigned phone of the same model:
1
Type change station nnnn, where
nnnn
is the extension of the 6400 Serialized phone that is not
working and press
ENTER
.
The Station screen appears.
2
Set the
Automatic Moves
field to always or no and press
ENTER
.
3
Unplug the phone.
4
In the same jack, plug in a phone that does not have move permission of the same model and
series into the same jack.
The switch treats the new phone as a maintenance replacement and does not change the extension
and move list administration.
5
Try to place and receive calls from the new phone.
The first phone is the problem if the replacement phone works properly.
The circuit pack is the problem if the replacement phone works incorrectly and experiences the same
problems as the first phone.
If you do not have an unassigned phone:
•
Change the Automatic Moves field on the Station screen to no for the suspect phone and plug it
into a different jack.
•
Change the
Automatic Moves
field on the Station screen to no for a different phone, then plug it
into the suspect jack.
Remember to change the field back when you are done, and reassociate the phone with CTA, TTI, or at
the switch. If you try either test without changing the field, the extensions move to the new port.
Interactions
Attendant Console
If the attendant console is unplugged and another Digital Communications Protocol (DCP) phone with
move permissions is plugged into the port, the new DCP phone’s extension do not move to the port. The
port keeps the attendant console’s extension.