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Feature Reference
Call charge information
1416 Administrator’s Guide for Avaya Communication Manager
November 2003
In some countries, or with specific protocols, AOC information during a call is not available. In
this case, you can use the Elapsed Time in the CDR records to allocate the charges among the
parties on the call.
You must use CDR Call Splitting if you want the charge display to restart at 0 when a call is
transferred.
•
Centralized Attendant Services
In any configuration where a branch system has no direct connection to the public network, the
private network does not pass call-charge information to these branches.
•
Conference
If a user adds a third party to a call in charge-display mode, the display returns to normal. Call
charges will not appear as long as there are more than two parties on the call.
•
Distributed Communications System (DCS)
In any configuration where a branch system has no direct connection to the public network, the
private network does not pass call-charge information to these branches.
•
Electronic Tandem Network (ETN)
In any configuration where a branch system has no direct connection to the public network, the
private network does not pass call-charge information to these branches.
•
Hold
If a user places a call on hold, the display returns to normal mode. The user must press disp-chrg
again to view call charges, or if automatic charge display is enabled, must wait for the display to
refresh.
•
Last Number Dialed
Users can view the dialed number while active on a call by pressing the stored-numb button, then
the last-numb button. To view call charges again, the user must then press the disp-chrg button, or
(if Automatic Charge Display is part of the user’s COR) the Normal button.
•
QSIG
In any configuration where a branch system has no direct connection to the public network, the
private network does not pass call charge information to these branches.
•
System Resets
If you perform a warm reset while calls are active with charge display, the charge display will
freeze. To resume call charge updates, users must press the Normal button.