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Feature Reference
Attendant Features
Administrator’s Guide for Avaya Communication Manager 1367
November 2003
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Attendant Alerting Interval (Timed Reminder) — Specifies how long a call that terminates at an
attendant console can ring with secondary alerting. When the call reaches this interval, the
attendant console is placed into position busy mode and the call forwards to the attendant group.
If the console where the alerting interval is reached is the last active day console, then the system
goes into night service if night service is enabled. This feature does not apply to calls placed to the
attendant’s extension or to calls originated by the attendant.
You can disable the alerting interval. In this case, a call continues to ring at the original attendant’s
extension until the caller hangs up or another feature disconnects the call (for example, reaching
the timeout limit for unanswered DID calls during night service.)
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Line Intercept Tone Timer — Specifies how long line intercept can be. For example: LITT:10
seconds means that line intercept stops after 10 seconds.
Interactions
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Call Coverage
If a telephone user transfers a call to an on-premises telephone and the call remains unanswered at
the expiration of the Timed Reminder Interval, the call redirects to an attendant. Redirection
occurs even if the call redirects via Call Coverage or Call Forwarding from the transferred-to
telephone.
An attendant-extended call redirects to coverage instead of returning to an attendant if the
coverage criteria are met before the Timed Reminder Interval expires. However, unanswered calls
return to an attendant at the expiration of the interval.
If a call alerts an attendant as a coverage call (unanswered station-to-station call with the “attd”
(attendant) in the called telephone’s coverage path screen), the secondary alerting tone does not
sound.
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Centralized Attendant Service
If an attendant at the main location transfers a call from a branch location to an extension at the
main location, the timed reminder does not apply and the call does not return to the attendant if
unanswered.
Visually Impaired Attendant Service
Visually Impaired Attendant Service (VIAS) allows a visually-impaired attendant to listen to an audio
description of each feature button in Inspect mode. It provides the description in either British English or
Italian.
The attendant presses the Inspect mode to locate each button and then presses a feature button to
determine the feature assigned to the button without actually executing the feature.
The six VIAS attendant buttons are:
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Visually Impaired Service Activation/Deactivation button: activates or deactivates the feature. All
ringers previously disabled (for example, recall and incoming calls) become reenabled.
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Console Status button: voices whether the console is in Position Available or Position Busy state,
whether the console is a night console, the status of the attendant queue, and the status of system
alarms.
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Display Status button: voices what is shown on the console display. VIAS support is not available
for all display features (for example, class-of-restriction information, personal names, and some
call purposes).