Avaya Communication Manager, Руководство администратора, Страница: 408 / 1854

Managing Group Communications
Paging Users Who are on Active Calls
408 Administrator’s Guide for Avaya Communication Manager
November 2003
Fixing problems
More information
•
You can create up to 32 paging groups on Avaya Communication Manager.
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Each group can have up to 32 extensions in it.
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One phone can be a member of several paging groups.
Related topics
See Group paging on page 1547 for detailed information on paging over speakerphones.
Paging Users Who are on Active Calls
Use this procedure to allow one user to interrupt another user’s call and make a private announcement.
This is called whisper paging. The paging user dials a feature access code or presses a feature button, then
dials the extension they want to call. All 3 users can hear the tone that signals the page, but only the
person on the paged extension can hear the pager’s voice: other parties on the call cannot hear it, and the
person making the page cannot hear anyone on the call.
Before you start
Before you administer whisper paging:
•
Your Communication Manager server must have a circuit pack that supports whisper paging. See
the Hardware Guide for Avaya Communication Manager for information on specific models.
•
Users must have 6400-, 7400-, 8400-, or 9400-series DCP (digital) phones.
Problem Possible causes Solutions
Users get a busy signal when
they try to page. All phones in the group are
busy or off-hook. Wait a few minutes and try
again.
All phones in the group have
Send All Calls or Do Not
Disturb activated. Group members must
deactivate these features in
order to hear a page.
Some group members report
that they don’t hear a page. Some phones in the group are
busy or off-hook. Wait a few minutes and try
again.
Some phones in the group
have Send All Calls or Do Not
Disturb activated. Group members must
deactivate these features in
order to hear a page.