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Feature Reference
AAR and ARS partitioning
Administrator’s Guide for Avaya Communication Manager 1339
November 2003
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Feature Reference
AAR and ARS partitioning
You can use Automatic Alternate Routing (AAR) and Automatic Route Selection (ARS) partitioning to
change the call routing plan for up to 8 different user groups within a single server running Avaya
Communication Manager. You assign a Partition Group Number (PGN) to each user group and identify
different call routing treatment for each PGN.
For example, you can partition hotel employees and guests into separate groups (PGN) and route the calls
differently. When a guest makes a long-distance call, the guest’s PGN and digit analysis tables route the
call to a telephone-billing system that allocates long-distance charges. A similar call placed by an
employee routes over a direct-distance dialing (DDD) trunk.
Detailed description
Partition user groups are used only with AAR, and ARS, and Uniform Dial Plan (UDP). You can assign
AAR and ARS partitioning to phones, attendant consoles, remote-access users, data endpoints, and
incoming trunks.
Use partitioning for:
•
groups with different routing due to special billing needs
•
groups that have dedicated use of a particular network facility
•
groups in different businesses serviced by a single system
•
data users who require special facility types on outgoing calls
You can assign a route pattern to just one partitioned user group or you can assign a route pattern to all
your partitioned user groups.
You assign the PGN on the Class of Restriction (COR) screen, and then assign the COR on each station
screen. When a user dials an AAR or ARS feature access code and a number, the switch uses the PGN of
the caller’s COR to determine the route pattern. The PGN field appears on the COR screen only if
Time
of Day Routing is n on the System Parameters Customer Options screen.
If Time of Day Routing is y on System Parameters Customer Options, you specify the PGN on the Time
of Day Routing Plan screen. See Time of Day Routing on page 1725 for more information.
Interactions
•
Bridged Call Appearance
If a Bridged Call Appearance is used for an AAR or ARS call, the system uses the bridged
extension’s PGN instead of the caller’s PGN.
•
Distributed Communications System (DCS)
When a call routes over DCS, the far-end switch uses the incoming trunk’s PGN to route the call.