Feature Reference
Attendant Features
Administrator’s Guide for Avaya Communication Manager
1361
November 2003
Related topics
See
Administering Answer Detection
on page 372 for instructions.
See
Trunk Group
on page 1256 for definitions of the fields used to administer answer detection.
Attendant Features
This section describes the following features of Avaya Communication Manager that you may want to
administer for your console operators:
•
Attendant Call Waiting
on page 1361
•
Attendant Control of Trunk Group Access
on page 1362
•
Attendant Direct Extension Selection
on page 1363
•
Attendant Intrusion
on page 1364
•
Attendant Override of Diversion Features
on page 1365
•
Attendant Serial Calling
on page 1365
•
Auto Start and Don’t Split
on page 1366
•
Attendant Timers
on page 1366
•
Visually Impaired Attendant Service
on page 1367
Each feature indicates how to administer the
Attendant Console
screen,
Console Parameters
screen, and
other system-wide screens to enable the feature.
Attendant Call Waiting
Attendant Call Waiting allows an attendant-originated or attendant-extended call to a busy single-line
telephone to wait at the called telephone so that the attendant can handle other calls.
If you want the attendant to be able to send calls to busy single-line phones, set the
Att. Call Waiting
Indication
field to Y on the
Station
screen for each single-line phone.
When the single-line phone receives a waiting call, the phone user hears a call-waiting signal. You can
administer the number of bursts (1, 2, or 3) in the call-waiting signal by changing the
Attendant
Originated Calls
field on the
Feature-Related System Parameters
screen.
If the attendant activates Attendant Call Waiting, and the Timed Reminder on Hold interval or the Return
Call Timeout interval expires without the call being answered, the call returns to the console. You can
modify these intervals on the
Console Parameters
screen.
Содержание Communication Manager
Страница 320: ...Setting Up Telecommuting Training Users 320 Administrator s Guide for Avaya Communication Manager November 2003...
Страница 416: ...Managing Group Communications Observing Calls 416 Administrator s Guide for Avaya Communication Manager November 2003...
Страница 502: ...Administering Media Servers SNMP Agents 502 Administrator s Guide for Avaya Communication Manager November 2003...
Страница 602: ...Phone Reference Internet Protocol IP Softphones 602 Administrator s Guide for Avaya Communication Manager November 2003...
Страница 1338: ...Screen Reference Vector Directory Number 1338 Administrator s Guide for Avaya Communication Manager November 2003...
Страница 1832: ...Glossary and Abbreviations Z 1832 Administrator s Guide for Avaya Communication Manager November 2003...
Страница 1854: ...Index X 1854 Administrator s Guide for Avaya Communication Manager November 2003...