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Feature Reference
Hospitality features
1554 Administrator’s Guide for Avaya Communication Manager
November 2003
Schedule the following reports for printing on a daily basis:
•
Wakeup Activity report
–
summarizes wakeup activity for each extension that had any wakeup
activity over the past 24 hours.
•
Wakeup Summary report
—
gives an hour-by-hour summary of the number of scheduled wakeup
calls, the number of wakeup calls completed, and a list of extensions. The report covers all
automatic-wakeup events for each hour over a 24-hour period.
With VDNs and multiple announcements, you can choose as the announcement extension a VDN that
reaches one announcement if the system clock is less than 12:00 and another if the system clock is greater
than 12:00. The hotel guest hears “good morning” before noon and “good evening” after noon. Or, a
business customer can choose as the announcement extension a VDN that points to an extension assigned
to a quorum bridge, with the wakeup time as a scheduled teleconference time. When the wakeup call is
completed, the customer automatically connects to the teleconference bridge.
You can administer a multiple announcement to repeat. To enable repeating announcements, enter
announcement type
integ-rep command on the Recorded Announcement screen. With repeating
integrated-message functionality, the announcement keeps repeating from when the first guest (of a group
of guests receiving the same wakeup announcement at the same time) goes off-hook until the last guest
goes on-hook.
If the announcement type is either an externally-recorded announcement or is integrated-repeating, you
can administer the wakeup-call queue for barge-in. Barge-in means that the guest receiving the wakeup
call hears the announcement as soon as he or she is off-hook, even if the announcement is not at the
beginning. This provides the capability of many users being bridged onto the same announcement port,
eliminating the need for a separate port for each wakeup call. See
Recording Announcements on page
376 for additional information.
Considerations
•
Up to 10 attendant consoles and/or front desk terminals may be in the wakeup display mode at
any one time.
•
Wakeup call attempts are not rerouted, forwarded, or sent to coverage.
Interactions
•
Attendant or Phone Display
If the console or phone is in automatic-wakeup mode and the user presses another display-mode
button, wakeup mode aborts and the wakeup request is not entered, changed, or deleted.
•
Do Not Disturb
If Do Not Disturb is active at a phone, Automatic Wakeup deactivates Do Not Disturb for that
terminal, and the system places the wakeup call.
•
PMS Interface
A Check-Out request cancels an active-wakeup call request for the guest room. Room
Change/Room Swap requests through PMS cause a wakeup request to change or swap.