Avaya Communication Manager, Руководство администратора, Страница: 1162 / 1854

Screen Reference
Station
1162 Administrator’s Guide for Avaya Communication Manager
November 2003
Auto Answer
In EAS environments, the auto answer setting on the Agent LoginID screen can override a station’s
setting when an agent logs in there.
NOTE:
For analog stations, if Auto Answer is set to acd and the station is off-hook and idle, only
the ACD split/skill calls and direct agent calls auto answer; non-ACD calls receive busy
treatment. If the station is active on an ACD call and a non-ACD call arrives, the Agent
receives call-waiting tone.
Automatic Moves
Automatic Moves allows a DCP phone to be unplugged from one location and moved to a new location
without additional Communication Manager administration. Communication Manager automatically
associates the extension to the new port.
CAUTION:
When a DCP phone is unplugged and moved to another physical location, the Emergency
Location Extension field must be changed for that extension or the USA Automatic
Location Identification data base must be manually updated. If the Emergency Location
Extension field is not changed or if the USA Automatic Location Identification data base
is not updated, the DID number sent to the Public Safety Network could send emergency
response personnel to the wrong location.
Valid entries Usage
all Enter all to allow all calls (ACD and non-ACD) terminated to an
idle station to be cut through immediately. Does not allow
automatic hands-free answer for intercom calls.
acd Enter acd to allow only ACD split /skill calls and direct agent calls
to auto answer. If this field is set to acd, Non-ACD calls terminated
to a station ring audibly.
none Enter none to cause all calls terminated to this station to receive an
audible ringing treatment.
icom Enter icom to allow a phone user to answer an intercom call from
the same intercom group without pressing the intercom button.