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Feature Reference
Attendant Features
1366 Administrator’s Guide for Avaya Communication Manager
November 2003
Auto Start and Don’t Split
Auto Start allows the attendant to initiate a call by pressing any key on the keypad without having to first
press the Start button.
If an attendant enables Auto Start and dials an AAR number where the min and max in the AAR analysis
table are not equal, the attendant must dial a
# after the digit string or the call cannot process.
You can assign a dont-split button on the Attendant Console screen which allows attendants to deactivate
Auto Start. To deactivate auto start, the attendant presses the Don’t Split button. When Don’t Split is
active, keys pressed on the keypad are heard by the parties on the call.
To reactivate Auto Start, and allow end-to-end signaling, the attendant again presses the Don’t Split
button, presses Cancel, or lets the current call terminate.
Interactions
•
CDR — Account Code Dialing
If the system is using Call Detail Recording Account Code Dialing, Auto Start and Don’t Split is
not activated.
•
Visually Impaired Attendant Service
If VIAS is activated or deactivated while Don’t Split is active, Don’t Split deactivates.
Attendant Timers
Attendant timers automatically alert the attendant after an administered time interval. The attendant can
reenter the call and decide whether to terminate the call or permit the waiting to continue. You administer
the timers on the
Console Parameters screen.
Attendant Timers include:
•
Unanswered DID Call Timer — Specifies how long a direct inward dialing (DID) call can go
unanswered before it routes to the administered DID/TIE/ISDN Intercept Treatment.
•
Attendant Return Call Timer — For unanswered calls that were extended by the attendant, they
are returned to the same attendant who released them if the attendant is available. Otherwise they
return to the attendant-group queue. The Attendant Return Call Timer is not set for calls extended
from one attendant to another individual attendant. A transferred call that times out redirects to an
attendant after an interval equal to the Attendant Return Call timer.
•
Attendant Timed Reminder of Held Call Timer — Specifies how long a call is held. When the
timer expires, the held call alerts the attendant. The message
hc
appears on the attendant display.
You can administer either a high-pitched ring or a primary alert.
•
Attendant No-Answer Timer — Specifies how long a call that terminates at an attendant console
can ring with primary alerting. When the call reaches this interval setting, it rings with a
secondary, higher-pitch ring. A disabled Attendant No Answer Timer’s ringing pattern does not
change over from the primary to the secondary pattern. If the call remains unanswered during this
interval, it routes to the attendant group and console where the call was placed in a Position Busy
state. This feature does not apply to calls placed to the attendant’s extension or to calls originated
by the attendant.